Job Description

Join our outstanding team at The Quail as our Hotel Manager, where you will oversee the day-to-day operations of the hotel and ensure an exceptional guest experience at every touchpoint.

• Work for a highly prestigious hotel located in sunny Carmel Valley, California
• Be provided exceptional medical benefits and employee discounts on lodge, golf, and dining services.
• Act as pivotal part of the Executive Committee

• Provide strategic leadership and operational oversight of the entire property, ensuring consistent operational performance.
• Manage aspects of operational insurance and legal matters
• Lead and develop department heads and managers, fostering accountability, collaboration, and continuous improvement.
• Partner with Managing Director to develop and execute the property's strategic vision and business plan, translating priorities into measurable operational and financial results.
• Drive property-wide operational excellence, balancing elevated service standards with efficiency, productivity, and disciplined cost management.
• Provide strategic input on capital projects and future developments, ensuring investments enhance the guest experience, asset value, and return on investment.
• Oversee operating budgets and financial controls across hotel operations, driving accountability for expenses, productivity, and profitability.
• Develop and mentor department leaders, cultivating a high-performance culture and strong pipeline of talent.
• Assume overall operational leadership in the Managing Director absence, ensuring continuity of service, business performance, and team alignment.

• Prior experience with POS and Resort management systems
• Proficient in MS Office (Word, Excel, Outlook)

• Must be knowledgeable with compliance in health and safety standards
• 7 years of hospitality experience required
• 5 years or more managing supervisory level staff required
• Hospitality management degree preferred

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